My passion and expertise are in creatively applying technology for teaching and learning. My specialty is leading highly effective teams and partnerships in developing training media to support improved performance. I'm an experienced performance consultant, trainer and instructional designer, a skilled collaborator, and an excellent writer and presenter.

PROFESSIONAL HIGHLIGHTS

• I developed the award-winning training plan and strategy for mapping nearly 55,000 learners into 68 role-based curricula covering 360 online courses for Catholic Health Initiative's ICD-10 initiative.
• I designed and developed over 200 multimedia web-based courses, including academic, compliance, and professional development topics.
• I produced the microvideo series "Documentation Excellence: By Physicians, For Physicians," in which physician leaders recorded five-minute highly focused instructional videos used across the enterprise.
• I was a pioneering user of social networking and computer-mediated communication for education. I have given over 30 presentations on online learning both in the US and abroad.
• I orchestrated the shift from a self-contained multimedia eLearning development house to an outsourcing project management team, saving the company over $500,000 in production costs in two years. I mentored my media developers as they transitioned to effective outsourcing team managers.

PROFESSIONAL EXPERIENCE

2016 – Present: Senior Instructional Designer at Gogo Business Aviation, Broomfield, CO

• Learning Strategy: establishing and nurturing key stakeholder relationships across and outside the organization to transform customer operations training from one-size-fits-all lecture format to focused, blended learning and performance support programs tied to measurable business outcomes
• Instructional Design and Development: applying optimized ADDIE approach to develop audience-specific learning and performance portals and associated content (interactive eLearning, microvideos, quick reference guides, hands-on classroom activities and materials, presentations, and webinars) to deliver focused, curated resources to support each identified learner population, reducing time-to-competence by up to 60%
• Learning Technology Management: researching and selecting, launching, and managing new learning management platform for delivering and tracking training and performance support for external learners

2011 – 2016: Senior Learning Consultant at Catholic Health Initiatives (CHI), Englewood, CO

• Learning Strategy: developing strategy for approach, materials, communication, delivery, and sustainment of learning for complex, strategic enterprise-wide initiatives affecting up to 100K people in hundreds of facilities in 19 states: ICD-10, Health Information Exchange, Productivity Management, SafetyFirst initiative, Clinical Analytics, and more
• Instructional Design and Development: performing needs analysis, developing objectives, collaborating with SMEs, storyboarding, producing media, authoring for SCORM, evaluating effectiveness
• Learning Innovation: leading research and implementing rapid design and rapid development protocols, mobile learning, microlearning and microvideo approaches, performance support and more in support of reducing costs and increasing training efficiency and effectiveness

2005 – 2011: Senior Partner at Global Collaboration Partners, Fort Collins, CO

• Management: leading multiple teams of subject matter experts, instructional designers, multimedia developers, and web programmers in all aspects of online training course development
• Vendor Recruiting: identifying, evaluating, selecting, and negotiating with individual contractors and corporate vendors for e-learning media software development
• Instructional design and development: analyzing needs, developing objectives, collaborating with SMEs, storyboarding, shooting photos, recording/editing audio, developing Flash, evaluating final products
• Marketing: designing web experience, writing engaging web copy, and composing email blasts
• Sales and Support: prospecting, qualifying, and closing approximately $250K annual sales of e-learning courseware and custom development; servicing ongoing accounts
• Repeat Clients included: Wright Patterson AFB, BAE Systems, Dupont Displays, US Dept. of the Treasury, Halliburton, Harley-Davidson, Benjamin-Moore, Gallagher Bassett, and many more.

2001 – 2006: Manager of Product Development at TrainingOnline, Laramie, WY

• Supervision: mentoring and managing team of 33 (both onsite and offshore) instructional designers, multimedia developers, and web programmers in all aspects of online training course development
• Project management: meeting aggressive deadlines for simultaneous training development projects; interacting with client training development teams to produce over 200 multimedia courses for web delivery
• Instructional design and development: applying A.D.D.I.E. to analyze needs, develop learning objectives, collaborate with subject matter experts, storyboard/script, shoot photos, evaluate final products

2000 – 2001: Founding Director of Instructional Systems Design at Dyvic Innovations, Inc., Cornelius, NC

• Developing and implementing protocols for first-time distributed teamwork/telework to allow experts from three states to collaborate efficiently and effectively
• Writing educational and environmental content specifications for multimedia online virtual environment for language learning
• Developing bilingual (Spanish and English) online curriculum materials

1992 – 2000: Coordinator of Ed Tech / Instructor at The Economics Institute, Boulder, CO

• Envisioning, proposing, and ultimately implementing a distance education program to capture global students unable to attend onsite English language courses
• Developing and delivering online, computer-based, and classroom-based language curriculum: instructional content, assessment, graphics, navigational and interactive feature design
• Managing communication among stakeholders, content experts, and media producers for distance learning initiative
• Administering learning management systems (WebCT and Blackboard), providing training and technical support to distant instructors and trainees
• Pursuing and developing strategic partnerships with clients, publishers, media vendors, and investors

1985 – 1992: Whitewater Raft Guide and Trip Leader at Adrift Adventures and Evergreen River Rats

• Performing as a highly effective leader in a life-or-death setting where failure is not an option
• Guiding Class II-IV whitewater rafting trips for commercial outfitters
• Orchestrating multi-day wilderness excursions: personnel, equipment, supplies, and menus
• Performing swiftwater rescue and wilderness first aid

EXPERTISE

Language and Cross-Cultural Expertise
Meticulous writing and editing for a variety of audiences and styles
Speak, read, and write intermediate level Spanish
Extensive professional experience communicating and interacting with Indian, Latin American, Middle-Eastern, Western and Eastern European, Japanese, Chinese, Korean, Caribbean, African, and Central Asian cultures

Technical Skills
Expert knowledge of online instruction and collaboration: multimedia content, social media, synchronous and asynchronous communications, LMS operation, voice/video applications, and distributed teamwork solutions
Extensive experience with courseware/media development tools and authoring systems, including:

• Articulate Storyline; Lectora; iSpring Pro, Snap!
• Photoshop, Snagit, Sound Forge, Audacity, Audition
• Premiere, Vegas

EDUCATION

Master of Arts (Linguistics/TESL/TEFL) Colorado State University, Fort Collins, CO.
(Thesis: Software to Support Academic ESL Writing Instruction: Issues and Recommendations for the Economics Institute)

Bachelor of Fine Arts (Photography) Colorado State University, Fort Collins, CO.